Returns & Refunds

Returns policy
You may return new, unopened items sold by Wellbie online store within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or damaged item). Items should be returned in their original product packaging. We cannot accept returns of items that have been damaged, worn or soiled. Items must be in a condition suitable for resale.

In case you want to return purchased items, contact us on info@wellbie.net

Receiving a Refund
We’ll request a refund after we receive and process your return. Expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).

This time period includes:
• 5 to 20 business days for us to receive your return from the shipper
• 1 to 3 business days for us to process your return
• The time it takes your bank to process our refund request
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Exchanges
If you received a faulty item and need to exchange it for the same item, contact us on info@wellbie.net to request a replacement. If you would like to exchange an item for a different one, please return the original item like explained above (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
 
Refund of shipping costs
If the return is a result of our error (you received an incorrect, damaged or defective product), we’ll pay the return shipping costs.
If your return is not the result of our error, the shipping cost of returned item will not be refunded.

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