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Berghaus produces top quality products. They are so confident in premium quality that they guarantee every product for its lifetime. This guarantee is the length of time any piece of kit can reasonably be expected to keep delivering the same great performance as when it was new.
If you come across a genuine fault or defect in your product’s lifetime, they’ll repair or replace it for free. If it’s no longer available, we’ll replace with an alternative from our current range that’s as close to it as possible.
How long are products covered for?
We go that bit further at Berghaus. We don’t just guarantee our products for a set time frame. We like to be more flexible because the lifespan of our products varies depending on a few factors. For example, a heavily used or poorly maintained item will probably have a shorter life than an averagely used or well-looked after item. That’s why our team of experts consider each case individually.
How to claim
Contact the store or website that you bought the product from. You’ll need to have your proof of purchase ready and your retailer will then work with Berghaus on your claim.