About us

Providing leading and latest brands in Sportswear and Fashion. From humble beginnings as a South-Eastern Europe e-com destination for Crocs shoes 10 years ago, to offering a range of more than 30 brands like Salomon, Helly Hansen, Hunter and Ironman today. With over 10,000 products, we know what it takes to supply you with high quality and budget-friendly offering with low prices.

Were proud of our customer service and friendly support. We always keep an eye on the latest trends in sports and fashion, and put our customers first. That is why we have a satisfied customer base and are thrilled to be a part of the rapidly growing WELLBIE family.

Our customers interests are a top priority for us and we hope you will enjoy our products as much as we enjoy making them available to you.

WELLBIE Store is operated by:
Creativ, novi mediji d.o.o.
Ul. Miklosa Kuzmica 7
9000 Murska Sobota / Slovenia

info@wellbie.net

VAT ID: SI33746869
COMPANY REGISTER NO.: 5737583000

 

Bank:
CREATIV, NOVI MEDIJI D.O.O.
BANK NAME: Nova KBM d.d.

IBAN : SI56 0488 1000 1249 976
SWIFT : KBMASI2X

 

Delivery

Ordered goods will be delivered by the GLS, DPD or DHL courier service to the address you have chosen at your order.
Before the delivery you will be contacted by the GLS, DPD or DHL courier via e-mail entered at your order.
You can track your package using a link, which is automatically sent to your e-mail address after the shipment is handed to the transporter.
Special promotions have extra delivery time as stated at the product decription – read more about the delivery time.

All the deliveries destined for countries out of the European union are accompanied by an invoice declaring the value of the particular merchandise, as required by Customs regulation.

Orders of 90€ or more are shipped free of charge.

 

Delivery time in days (D=delivery confirmation)

Price

Austria

D+2

7,00 €

Belgium

D+ 4

8,00 €

Bulgaria

D+ 4

8,00 €

Czech   

D+ 3

8,00 €

Denmark

D+ 4

8,00 €

Estonia

D+ 5

12,00 €

Finland

D+ 6

15,00 €

France

D+ 4

12,00 €

Germany

D+ 4

8,00 €

Greece

D+ 5

12,00 €

Hungary

D+ 3

9,00 €

Ireland

D+ 6

12,00 €

Italy

D+ 4

11,00 €

Latvia   

D+ 6

11,00 €

Lithuania

D+ 6

10,00 €

Luxembourg

D+ 4

9,00 €

Netherlands

D+ 4

8,00 €

Poland

D+ 4

9,00 €

Portugal

D+ 6

10,00 €

Romania

D+ 4

9,00 €

Slovakia

D+ 3

7,00 €

Spain

D+ 6

14,00 €

Sweden

D+ 5

13,00 €

United Kingdom

D+ 4

10,00 €

 

Payment

Paylike
There is an option to pay for your order using Paylike payment gateway – a secured online payment system. Paylike payments are usually confirmed within few minutes.
We accept all types of payment cards.
In case of order cancellation or when returning the goods back to WELLBIE, the total cost of the order will be refunded to your bank account.

Bank transfer
After the completing of your order, you will receive an e-mail with the transfer payment information. We ship the ordered goods on the day when the payment will be credited to our account.

AT (eur)
BANK NAME: Nova KBM d.d.
IBAN : SI56 0488 1000 1249 976
SWIFT : KBMASI2X

Provider issues a paper invoice with breakdown of costs. The invoice will be sent to you along with ordered products.

Payment is only possible in the entire amount of the order value.

 

Complaint

Do you need to claim the goods? Print and fill in a simple claim form, attach a copy of the invoice and send it to the following address together with the claimed goods:

Creativ, novi mediji d.o.o.
Ul. Miklosa Kuzmica 7
9000 Murska Sobota / Slovenia

Send the claimed goods packed properly to prevent damage during shipping. Do not use the C.O.D. delivering method, because such packages can not be accepted.

The warranty period of all our products is set by law to 24 months and the invoice serves also as a warranty certificate. Complaints do not apply to defects caused by improper usage or wearing the goods in an inappropriate manner. Customers are obligated to file a complaint immediately after the defect occurs. The claim will be assessed in accordance with the guidelines established by the manufacturer of the goods or his representative. The maximum time for processing a complaint is set by law to 30 days, but we always do our best to make it as fast as possible.

Download a complaint form.

Do not use the C.O.D. delivering method. (Such packages can not be accepted.)

If you have any questions, we are ready to give you advice on every working day from 7 am to 3 pm on our info line or e-mail: info@wellbie.net

 

Cancellation Policy

You can cancel the contract within 14 days from receiving the goods and well refund your money. In case of partial cancellation of the order, we will refund money for the particular goods.

Send them together with a copy of the receipt with the products. You may attach the Return Form for a faster procedure, but it is not obligatory. Transportation of the returned goods is at customers expenses.

Send the goods to the following address:

Creativ, novi mediji d.o.o.
Ul. Miklosa Kuzmica 7
9000 Murska Sobota / Slovenia

 

Download a complaint form.

Do not use the C.O.D. delivering method. (Such packages can not be accepted.)

If you have any questions, we are ready to give you advice on every working day from 8 am to 5 pm on our info line or e-mail: info@wellbie.net


IBAN : SI56 0488 1000 1249 976
SWIFT : KBMASI2X


Phone: +386 2 531 14 50

E-mail: info@wellbie.net
Registered at the Commercial Register of the Municipal Court in
Murska Sobota
VAT: SI33746869

 

Legal Note

Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed under http://ec.europa.eu/consumers/odr/

If you have any questions, we are ready to give you advice on every working day from 8 am to 2 pm on our info line or e-mail: info@wellbie.net